Get in Touch

Questions about an order, help choosing between the single bowl, the 3-bowl set and the 7-bowl practitioner set, or a return to start? We answer everything ourselves.

Before you write — quick answers

A lot of questions are already answered on the site, so you may not need to wait on a reply at all:

• Where is my order? Your tracking link arrives by email once your bowl ships. Orders ship within 0-2 business days and delivery typically takes 3-12 business days — details in the shipping policy.
• I want to return or exchange something. Every order is covered by a 30-day money-back guarantee. The exact steps are in the refund policy.
• Single bowl, 3-bowl set, or 7-bowl set? The single bowl suits someone starting a practice, the 3-bowl set covers a fuller range for regular sessions, and the 7-bowl practitioner set is built for sound bath leaders and studios.
• Which frequency should I choose? Our frequencies guide explains the difference between 432 Hz and 440 Hz and how each note lines up with a chakra.
• How do I actually play it? Start with our how to play a crystal singing bowl guide or the meditation guide.
• Is this any good? Read the unedited verified buyer reviews, photos included, and see how we vet every bowl before it earns a place in the catalog.

What to include in your message

To get a useful answer on the first reply, include your order number (it's in your checkout confirmation email), the email address you ordered with, and — for a damaged or faulty item — a photo or two. For everything else, plain words are perfect: tell us what you want to do and we'll take it from there.

Press, wholesale or partnership question? Same address, just say so in the subject line. Want to know who's behind Quartzia first? Our about page explains the store and how we choose what to sell, or read crystal vs. Tibetan singing bowls if you're still deciding between materials.

We use your details only to answer your message — see our Privacy Policy. Ready to browse instead? Head back to the Quartzia home page, or see care tips in our cleaning & care guide.